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FAQ

For all information on Haut de Cagnes properties for rent, if you have special requirements or are unsure if a French Riviera BreakAway property is suitable for your needs, please call or send an email for clarification.

Do you have flexible arrival dates?

Yes – the individual listings will specify if the owner has set a particular day to arrive.

Is there a minimum rental stay?

Owners appreciate that you might like to come for a long weekend, or take advantage of inexpensive weekday flights – each case is different. Check the specific property listing to see if the owner has stipulated a minimum stay. Bear in mind that prices are generally calculated on a weekly basis; for stays of less than a week the daily rate may increase.

How do I book a rental apartment or villa?

Simply click Book Now! and fill in your requirements on your Haut de Cagnes properties or if you would prefer you can call the number listed above. For further booking information see the How to Book section on this site.

Do I need to provide a booking deposit?

Yes, in most cases you will need to send a non-refundable booking deposit directly to the owner’s account at the time you return the Rental Agreement; your booking will then be secure.

Do I need to provide a security deposit?

Yes, this is to cover the owner in case of damages to the property. Owners generally prefer that this deposit is paid on arrival but this will be specified in the Rental Agreement – you will be refunded the deposit on your departure unless there are damages or expenses to cover or if costs of damages or expenses need to be established. In this case any outstanding money will be returned to you within 4 weeks of your departure. The amount of the security deposit will depend on the specific rental property you are booking and will be stated in the listing. Owners try to offer a few alternative currencies on which you can pay to make things easier for you.

How do I cancel a booking?

You can cancel a booking by calling or emailing through the Riviera BreakAway website. Booking deposits are non-refundable except if you cancel 90 days or more prior to the start of your stay – in this case, you will be refunded 50% of your booking deposit. All other monies received will be refunded as follows: on cancellation over 28 days before arrival – 50% will be refunded; under 28 days before arrival – no refund will be given.

Can I make changes to my holiday rental once it is booked?

If you wish to make changes to your booking once you have returned the Rental Agreement and deposit, you will be accommodated if it is possible. If it isn’t, the cancellation policy will apply. If you wish to shorten your stay for any reason, no part refund is provided.

How do I get the address and keys of my holiday rental?

Before you arrive, you will be provided with all of the relevant information, including a suitable meeting point where you will be greeted and then shown the rental property.

What time can I check in and check out?

Check in time is between 4pm-8pm, although if you provide prior notice, you will be accommodated earlier wherever possible. It is important that you inform the owner of your estimated time of arrival in advance of your stay, as well as of any unexpected delays so that the owner can plan for somebody to be available for you. If you wish to check in earlier than 4pm and your property is available and prepared, owners will be happy to accommodate you.  Late arrivals will incur a surcharge of €20 from 9.30pm payable on arrival.

Check outs are between 8.00am-10am. Owners ask you to confirm a check-out time in advance of your departure. If immediate access to the property is not needed, then you may be able to extend your check out time. When a guest is arriving on the day you are leaving, you will be required to vacate by 10am – owners usually provide a luggage store on such occasions. Check outs before 7.30am will incur a surcharge of €20 payable before departure.

What if I would like to have my property cleaned during my stay or a extra clean set of sheets and towels provided?

No problem, you can arrange this with the owner before you arrive or during your stay.

What if I would like to arrange for any other services not included in the rental rate?

Owners always try to accommodate guests where they can, just send a request by email or phone at least a week before your arrival and they will let you know.

What happens if I need help or have a problem during my stay?

Owners will provide you with a phone number before your arrival should you encounter any problems.

Do you accept pets

In most cases yes, but please clarify with the owner when booking.

Can I smoke?

All properties listed on Riviera BreakAway are non-smoking properties. You can usually smoke on terraces or balconies but you must never throw cigarette butts into any green areas, which risk causing a fire – the land can become very dry in the summer months so you need to take care.